Privacy Policy.
Your privacy matters. We collect only what we need to serve you and never sell your data.
No. 01 What we collect
When you buy a hoop or book an experience, we collect: — Contact info — your name, email, phone number, shipping address. — Payment info — handled by Stripe and PayPal. We never see your full card number. — Order & class history — what you've bought, attended, watched. — Usage data — pages you visit, how long you stay, what device you use. Aggregated, not personal.
For in-person experiences, we may collect emergency contact info and a short health questionnaire. That stays in a sealed binder in the studio and is shredded after the event.
No. 02 Why we collect it
Three reasons: — To fulfill orders: Make the hoop, ship it, give you a way to track it, handle returns, answer your questions. — To run experiences: Book you into a session, send reminders, know how many headphones to bring. — To improve: Understand which products people love, which experiences fill up, what the site does well or badly.
No. 03 Who we share with
We share data only with the small set of services we use to run the studio: — Stripe + PayPal for payments. — USPS, UPS, FedEx, DHL for shipping (name, address, phone only). — Klaviyo for email (only if you've opted in). — Plausible Analytics for cookieless usage stats.
We never sell or rent your information to anyone, ever. Not even to other studios. Not even for a free year of materials.
No. 04 Cookies
We use the minimum amount of cookies needed to run the site: — Essential — your bag, your saved address, your login session. These can't be turned off. — Analytics — Plausible. Cookieless and anonymous.
We don't run third-party advertising cookies, retargeting pixels, or social-media trackers. We don't have a Facebook Pixel. There's no banner to dismiss because there's nothing creepy happening underneath.
No. 05 Your rights
Wherever you live, you can ask us to: — Show you everything we have on you. — Correct anything that's wrong. — Delete your data entirely (we'll have to keep certain order records for tax reasons, but everything else goes). — Export your data in a portable format. — Stop sending you emails (one-click unsubscribe at the bottom of every message).
Write to privacy@hipnotic.movement. We'll respond within 14 days.
No. 06 Security
The site runs on TLS 1.3 with HSTS. Payment data is tokenized — we don't store it. Customer data sits in encrypted databases (AES-256 at rest) with audited access logs.
We've never had a breach. If we ever do, we'll tell you directly within 72 hours.
No. 07 Children
Our site and services aren't directed at anyone under 13. We don't knowingly collect data from children. If you're a parent and think we have your child's info, write to us — we'll delete it immediately.
No. 08 Changes to this policy
If we change something material — a new tool, a new region, a new partner — we'll update the date at the top and email everyone on our list with a plain-English summary. We won't bury it.
No. 09 Contact
For privacy questions, write to privacy@hipnotic.movement. For anything else, write to the studio at studio@hipnotic.movement — usually answered within a day.
Hipnotic Flow Arts 1041 Old Topanga Canyon Rd Topanga, CA 90290, USA